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Information about
WHITECAPS PRODUCTS
Active networks:
Experience on networks (years): 7
Trustami profile visits: 928
Online identity:
Website(s): whitecapsproducts.com
Description: WHITECAPS PRODUCTS is a company that offers services in the categories Hobby, Sammeln & Freizeitartikel and Sportartikel.
Keywords: reviewsratingsWHITECAPS PRODUCTS GmbH
Last known profile changes:
Trustami Top Rankings for WHITECAPS PRODUCTS
Online Experience
What is Trustami
Abstract of experiences with WHITECAPS PRODUCTS
Period from 2021-09-20 till 2024-12-14
| TP | Avoid this scam company! | 2024-12-14
"Ordered over 5 weeks ago with an estimated delivery time frame of 4-7 working days. I haven’t received my order and there hasn’t been any update whatsoever. They don’t respond at all even though I’ve sent multiple emails chasing it up. It’s clearly a scam company judging from all the other 1 star reviews, I wish I’d seen them before I ordered. I’ve contacted my credit card company for a refund."
| TP | no delivery | 2024-12-08
"no delivery, no refund, no answer , since more than 4 months!"
| TP | Vorsicht .Firma zockt die Kunden ab | 2024-11-14
"Firma zockt die Kunden ab. Man bestellt u. bezahlt aber Ware wird nicht geliefert. Per E- Mail keine Antwort , Anrufen nicht möglich. Echte Abzocke. "
| TP | they dont deliver but still keep your money | 2024-11-06
"paced an order for a skimboard at sept 14. And got an reaction the same day to send my phone number. All seemed good. But heard nothing since (7 1/2 weeks), no reaction on emails, not reachable at phonenumber.
claimed restitution of the order but no reaction.
So I paid 223 euro but they don't deliver. So don't order here till they got their sence back.
My next step will be legal claim."
| TP | Placed an order a month ago - nothing since | 2024-10-07
"Placed an order a month ago. I received a confirmation email but nothing since. No replies to emails and the phone number is either not recognised or nobody answers.
Definitely one to avoid until they - hopefully - get their act together.
To Whitecapsproducts - a basic response is all that is required - even if that is to say there has been a delay for whatever reason. Simply not communicating is terrible customer service and marks an"
| TP | Scam? pas d'envoi de produit | 2024-09-13
"Le produit n'a jamais été reçu, silence radio du vendeur.
Le produit est toujours marqué comme disponible sur le site.
Le site internet présente un envoi d’Allemagne mais apparemment entreprise domiciliée à Chypre. C'est legal bien sûr, mais ca vous donne une idée.
A éviter. "
| TP | Meldung defekter Ware wird ignoriert | 2024-07-22
"Ware nach einem Jahr defekt, Anmeldung zum Umtausch wird hartnäckig ignoriert. Weder per Kontaktformular, Mail, Anruf, WhatsApp etwas erreicht. "
Response to review on Trustpilot: "Lieber Kunde,
wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Sie bei Ihrer Bestellung erlebt haben. Um solchen Vorfällen in Zukunft vorzubeugen, haben wir unsere strategische Ausrichtung überarbeitet und unser Support-Team verstärkt. Unser Ziel ist es, stets die Zufriedenheit unserer Kunden sicherzustellen, was uns auch in den meisten Fällen gelingt, wie die zahlreichen"
| TP | "Whitecaps Products ist ein Fake, die zocken nur dein Geld ab und liefern nicht!" | 2024-07-22
"Finger weg von dieser Firma! Den Firmensitz in Hamburg gibt es nicht und die Telefonnummern auch nicht. Habe mir im 06/2024 eine Change Robe bestellt und nie erhalten. Auf Anrufe oder Mails reagiert die Firma nicht. Der Hauptsitz auf Zypern ist ein fake, dort befindet sich eine Neubausiedlung / Ferienwohnungen. Das Auslieferungslager Whitecaps Products Logistik, Dresdener Strasse 2, D-63667 Nidda-Harb existiert nicht."
Response to review on Trustpilot: "Lieber Kunde,
wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Sie bei Ihrer Bestellung erlebt haben. Um solchen Vorfällen in Zukunft vorzubeugen, haben wir unsere strategische Ausrichtung überarbeitet und unser Support-Team verstärkt. Unser Ziel ist es, stets die Zufriedenheit unserer Kunden sicherzustellen, was uns auch in den meisten Fällen gelingt, wie die zahlreichen"
| TP | Took the order and payment. Nothing heard since. | 2024-07-20
"Ordered four activation tablets for a Secumar life jacket on 27th May. Paid by PayPal. Received an order number.
Since then nothing
Emailed, no response. Used internal chat facility. No response.
No despatch info or tracking number. Nothing.
Have notified PayPal for a refund - which, apparently takes weeks.
If I’d used Amex it wd’ve been sorted ages ago and I cd move on.
Clearly this is a company with big problems. "
Response to review on Trustpilot: "Dear Customer,
We sincerely apologize for the inconveniences you experienced with your order. To prevent such issues in the future, we have strategically realigned our operations and strengthened our support team. Our goal is to ensure customer satisfaction at all times, and this is reflected in the numerous positive reviews we receive.
However, if something does go wrong, we are committed to"
| TP | This is a scam website do not trade with them | 2024-07-16
"I Emailed Whitecaps to check and confirm if a Red Paddle cool bag was in stock
I had a prompt reply saying yes not a problem which gave me some confidence to place an order
after waiting 10 or so days and hearing nothing I sent many e mails requesting tracking and delivery info
one reply eventually came saying they were waiting for stock from their suppliers
following this I had no replies
I eventually contacted my bank to reverse the payment
I"